Effective date: 11 October 2026. Last updated: 10 October 2026.
1. About these terms
These Terms and Conditions apply to purchases from and use of glowupfashionstudio.com.au, operated under the trading name Glow Up Fashion Studio (“we”, “us” and “our”). The seller is INGENUITYX PTY LTD, ABN 65 644 197 124, operating as Glow Up Fashion Studio in New South Wales, Australia. Contact: apps@ingenuityx.au. Please read these terms before ordering and keep a copy of the version that applies to your purchase. Our Privacy Policy explains how personal information is handled. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law (ACL). Mandatory consumer rights prevail over any inconsistent provision.
2. Using the website and your account
You must have legal capacity to place an order, or obtain the involvement of a parent or guardian with legal capacity. Provide accurate contact, delivery and payment details, and use only payment methods you are authorised to use. Keep your account credentials secure and notify us promptly if you suspect unauthorised access. You are responsible for your own use of your account; this does not make you automatically responsible for activity caused by our security failures or matters beyond your reasonable control.
3. Product information, sizing and care
Review the product description, measurements, materials and care instructions before purchasing. Sizing can vary between styles and brands. Images and screen settings may produce slight colour differences, but products must still match their description and meet applicable consumer guarantees. Contact us before ordering if you need help with sizing or suitability. Follow supplied care and safety instructions. We do not exclude your rights for a defect simply because an item is on sale, custom-made or within a particular product category.
4. Prices, taxes and payment
Prices are shown in Australian dollars unless the website expressly displays another currency. Applicable taxes, delivery charges and the total payable will be disclosed before you submit your order. Pay using the methods offered at checkout. A payment provider may have separate terms and fees, which should be disclosed by that provider. We will not add an undisclosed charge after you order without your agreement. Any promotion is subject to its clearly disclosed eligibility, expiry and conditions; those conditions cannot override mandatory consumer rights.
5. Orders, acceptance and stock
Placing an order is an offer to buy the listed products at the total shown at checkout. An automatic order receipt acknowledges the order; acceptance occurs when we send a dispatch confirmation or otherwise expressly confirm acceptance. We may decline an order before acceptance for a genuine reason, such as unavailable stock, inability to deliver to the selected address, failed payment or reasonable evidence of fraud. We will notify you and promptly refund any payment for an order we decline. If an item is unavailable, we will not substitute it without your agreement. If we identify a material listing or pricing error, we will contact you to explain it and seek your agreement to any correction, or refund a declined order. An error does not give us an unrestricted right to change or cancel an already accepted contract.
6. Delivery, delays and missing items
Available destinations, delivery charges and estimated timeframes must be disclosed before purchase. Delivery estimates are estimates unless we expressly agree to a guaranteed date. Courier or postal-service disruptions, peak-period demand, severe weather, transport interruptions and customs processing may delay delivery, including events beyond our reasonable control. We will let you know about significant delays we become aware of and work with the carrier to help resolve them. If your order has not arrived within the estimated timeframe, contact apps@ingenuityx.au with your order number. These delays do not exclude our responsibilities or your rights under Australian Consumer Law or other applicable law, including a remedy where goods cannot be supplied within a reasonable time. Provide an accurate address and contact us promptly about corrections; we will explain any actual additional delivery cost before asking you to agree to it. If delivery is delayed, lost or damaged, contact us so we can investigate and provide a remedy where required. Using a courier or third-party fulfilment provider does not remove our obligations to you. You do not automatically bear the risk of loss merely because we hand an item to a carrier. If an unexpected event prevents fulfilment, we will explain your options and provide cancellation or refund rights where required by law. International orders are available only where checkout offers delivery to your destination. Where import duties, local taxes or customs clearance fees are not included in the checkout total, they may be payable to the destination authorities or carrier. Review any disclosures at checkout and contact us before ordering if you need clarification. We will disclose any charges we collect before purchase. Customs processing can affect delivery estimates. Mandatory rights under the laws that apply to your purchase remain protected.
7. Returns, exchanges and cancellations
If you want to amend or cancel an order, contact us as soon as possible. We will tell you whether the change can be made, having regard to whether fulfilment has begun and your legal rights. We do not offer voluntary change-of-mind returns or exchanges, including where you select an unsuitable size, simply dislike an item or find it cheaper elsewhere. This does not apply where the product is faulty, does not match its description or otherwise fails an applicable consumer guarantee, or where another applicable law requires a return or cancellation right. Any specific return promise we make before purchase will be honoured. See our Refund and Returns Policy. Conditions such as original packaging, unworn condition, sale exclusions or a fixed return window must not be used to deny a valid consumer guarantee claim. Contact us for the correct return address before sending an item; this request is intended to help us process your return and does not remove your legal rights.
8. Australian Consumer Law and faulty goods
Goods must meet applicable consumer guarantees, including acceptable quality, fitness for a disclosed purpose and correspondence with their description. For a major failure, you can choose a refund or replacement, and may be entitled to compensation for reasonably foreseeable loss or damage. For a failure that is not major and can be fixed, we will remedy the problem at no cost within a reasonable time. If we do not, you may have further rights, including a refund, replacement or reimbursement of reasonable repair costs. Where the law permits, you may instead keep the goods and claim compensation for their reduced value. A refund is returned using the original payment method unless we agree otherwise with you; we do not require you to accept store credit instead of a refund you are entitled to receive. These rights can continue beyond a manufacturer's warranty and are not limited to a store return window. Please contact us with a description of the problem and reasonable proof of purchase; photographs can help where practical. A receipt is not the only acceptable proof of purchase. We will pay or reimburse reasonable return costs when a fault covered by the consumer guarantees is confirmed and arrange collection where the law requires it. We will not require you to deal exclusively with a manufacturer or carrier instead of us.
9. Special orders and recurring payments
Any customisation, pre-order or made-to-order arrangement must clearly disclose specifications, price, lead time and cancellation conditions before you commit. Any restrictions on voluntary change-of-mind returns do not remove mandatory consumer rights. A recurring payment or subscription requires your express agreement to separately disclosed price, billing frequency, renewal and cancellation terms. These general terms do not, by themselves, authorise recurring charges.
10. Privacy, cookies and communications
Our Privacy Policy describes personal information, cookies and relevant service providers, including Shopify. These terms do not replace a privacy notice or grant blanket consent to tracking or marketing. We send transactional messages needed to process and support purchases. Marketing communications require consent where applicable, and you can use the provided unsubscribe facility. Do not send full payment card details or passwords by email or through contact forms.
11. Permitted use, intellectual property and reviews
Do not use the website for unlawful activity, fraud, harassment, malware, unauthorised access, interference with security or attempts to disrupt the service. Do not copy or use protected content in a way that infringes intellectual property rights. You may view the website for personal shopping and retain copies of your transaction records and terms. Rights in third-party brands and content remain with their owners. If you submit a review or other content, ensure you have the rights to share it and do not include another person's private information. You retain ownership of your content and permit us to display it for its submitted purpose. We may moderate unlawful, abusive, irrelevant or privacy-infringing material; we do not remove a genuine review solely because it is negative.
12. Website availability and third-party services
We take reasonable care with the website but maintenance, network faults or other technical problems may interrupt access. Contact us if a checkout error occurs; check your order confirmation before retrying payment to avoid duplicate orders. External links and independent payment services may have their own terms. We remain responsible for our own obligations and conduct. A website interruption or third-party service does not remove rights relating to a purchase or excuse us from remedies required by law.
13. Responsibility and liability
Each party remains responsible to the extent required by applicable law for loss caused by its conduct. Neither a general website disclaimer nor these terms limits consumer guarantees, liability that cannot lawfully be limited, or your rights to recover reasonably foreseeable loss where the law provides for it. We do not require a blanket indemnity from customers or impose an arbitrary cap on statutory remedies.
14. Changes, disputes and general provisions
We may update these terms for future use and orders by posting a dated version. Changes do not retrospectively alter an accepted order without your agreement, except where required by law. If a provision is unenforceable, the remaining provisions continue to the extent legally possible. Please contact us first about a complaint so we can try to resolve it; this is not a precondition to exercising your legal rights. You may approach your relevant consumer protection agency, tribunal or court. These terms are governed by the applicable laws of Australia and New South Wales, subject to mandatory laws and consumer protections that apply to you. We do not require exclusive proceedings in a location that unlawfully restricts your access to a remedy.
15. Contact
For order questions, returns or complaints, email apps@ingenuityx.au or use our Contact page. The seller is INGENUITYX PTY LTD, ABN 65 644 197 124, operating as Glow Up Fashion Studio, New South Wales, Australia. Request return instructions before posting an item; the correct return address may differ from the business location.