Refund policy

Effective date: 10 October 2026.

Glow Up Fashion Studio is operated by INGENUITYX PTY LTD, ABN 65 644 197 124, New South Wales, Australia. Contact apps@ingenuityx.au for returns, cancellations and complaints.

Change-of-mind returns

We do not offer voluntary returns or exchanges for change of mind, including choosing an unsuitable size, disliking an item or finding it cheaper elsewhere. This does not affect rights for faulty, misdescribed or otherwise non-compliant products, mandatory cancellation rights under applicable law, or any specific return promise made before purchase.

Your consumer rights

Nothing in this policy excludes, restricts or modifies rights that cannot lawfully be excluded, including Australian Consumer Law consumer guarantees. Goods must be of acceptable quality, match their description and be fit for a purpose disclosed to us where applicable. For a major failure, you may choose a refund or replacement. Where applicable, you may keep the goods and claim compensation for reduced value, and claim compensation for reasonably foreseeable loss or damage. For a minor problem that can be fixed, we will remedy it at no cost within a reasonable time. If we do not, you may have further rights, including a refund, replacement or reimbursement of reasonable repair costs.

Making a claim

Email us with your order details, a description of the problem and reasonable proof of purchase. A receipt is not the only acceptable proof. Photographs can assist where practical. We may reasonably assess the product before deciding the appropriate remedy. Consumer guarantee claims are not subject to an arbitrary store return deadline and may continue beyond a manufacturer warranty. Original packaging, unworn condition and attached tags are not mandatory conditions for a valid consumer guarantee claim. Sale, custom-made and hygiene-sensitive items retain applicable consumer guarantees.

Sending items back

Contact us for return instructions and the correct return address before posting; this helps processing and does not remove your legal rights. For items that can reasonably be posted, keep your postage receipt. If a consumer guarantee problem is confirmed, we will pay or reimburse reasonable return costs. We will arrange collection where required by law. We will not direct you exclusively to a manufacturer, supplier or courier instead of dealing with your claim.

Refunds and cancellations

Refunds you are legally entitled to receive will be processed promptly using the original payment method, unless you agree to another method. Payment-provider processing times may affect when the funds reach you. We will not require store credit or deduct for ordinary use when the law entitles you to a full refund. Contact us promptly if you wish to amend or cancel an order; whether a voluntary change is possible depends on fulfilment progress. Statutory cancellation rights remain unaffected. If we decline an order or cannot supply it, we will notify you and promptly refund payments for the unfulfilled order.

International customers

Mandatory rights under the laws that apply to your purchase remain protected, including any required withdrawal or cancellation rights. This policy does not remove those rights.