Shipping policy

Last updated: 11 October 2026.

This policy applies to orders from Glow Up Fashion Studio, operated by INGENUITYX PTY LTD, ABN 65 644 197 124.

Delivery options and charges

Available delivery destinations, shipping options, charges and estimated timeframes are shown before you complete your purchase. International delivery is available only where checkout offers shipping to your destination. Please provide a complete and accurate delivery address and contact us promptly if it needs correcting.

Delivery estimates and courier delays

Delivery timeframes are estimates unless we expressly agree to a guaranteed date. Courier or postal-service disruptions, peak-period demand, severe weather, transport interruptions and customs processing may delay delivery, including events beyond our reasonable control. We will let you know about significant delays we become aware of and work with the carrier to help resolve them. If your order has not arrived within the estimated timeframe, contact apps@ingenuityx.au with your order number. These delays do not exclude our responsibilities or your rights under Australian Consumer Law or other applicable law, including a remedy where goods cannot be supplied within a reasonable time.

Missing or damaged deliveries

If your order is delayed, missing or arrives damaged, email apps@ingenuityx.au with your order number and details of the issue. We will investigate and provide a remedy where required by law. Using a courier or third-party fulfilment provider does not remove our obligations to you. You do not automatically bear the risk of loss merely because we hand an item to a carrier.

International orders

Customs processing may affect delivery estimates. Import duties, local taxes or customs clearance fees that are not included in the checkout total may be payable to destination authorities or the carrier. Review checkout disclosures and contact us before ordering if you need clarification. Any charges we collect are disclosed before purchase.

Your consumer rights

Nothing in this policy excludes, restricts or modifies rights that cannot lawfully be excluded under Australian Consumer Law or other applicable laws. If an unexpected event prevents fulfilment, we will explain your options and provide cancellation or refund rights where required. See our Refund and Returns Policy and Terms and Conditions.